At glowsvera, managed by Niwestro Technologies, we are dedicated to making your shopping experience smooth and worry-free. In this document, “we,” “our,” and “us” refer to Niwestro Technologies, while “you,” “your,” and “user” refer to our valued customers. By placing an order through our website, you agree to the terms of our Return and Refund Policy. If you ever need to return an order, the process and conditions are outlined below for your convenience.
To be eligible for a return, items must be unused, unwashed, and in their original condition. All product tags, labels, and packaging should remain intact.
Products that have been worn, cleaned, or altered in any way will not be accepted for return. Return requests must be submitted within 48 hours of receiving your order by contacting our customer service team. Items that do not meet these conditions will unfortunately be declined.
Step 1: Submit Your Request
Send an email to niwestrotechnologies@gmail.com with your Order ID and a brief explanation of why you would like to return the item.
Step 2: Provide Supporting Photos
If your item is damaged, defective, or incorrect, please attach clear photos to your email so we can process your request more efficiently.
Step 3: Follow the Instructions
Once your request is reviewed and approved, we will provide you with detailed return instructions. Please ensure that the items are packed securely before sending them back.
We reserve the right to decline returns that do not meet our return requirements.
After the returned product reaches us, our quality team will inspect it to confirm that it meets our return conditions. You will then be notified if your refund has been approved or declined.
For approved cases, the refund will be processed back to your original payment method within five to seven business days. Once the transaction is completed, a confirmation email will be shared with you.
In some cases where the product only partially meets the return conditions, such as missing packaging or minor damage, we may issue a partial refund at our discretion.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Kindly include clear photos or videos of the issue so that we can resolve it quickly, either by replacement or refund as per your preference.
If you have questions or need help with your return or refund, you can always reach us at:
E-Mail ID : - niwestrotechnologies@gmail.com
Thank you for choosing glowsvera. Your trust means a great deal to us, and we remain committed to ensuring your experience is consistently positive.