At glowsvera, operated by Niwestro Technologies, we are committed to providing a reliable, transparent, and fair shopping experience. We value the trust you place in us, and we believe that every customer deserves prompt and respectful attention to their concerns. This Grievance Redressal Policy outlines the process for addressing any issues you may face while using our services, in accordance with applicable laws.
A grievance refers to any concern, complaint, or dissatisfaction you may encounter while shopping with us. This can include matters such as product quality, damaged or defective items, delays or mistakes in delivery, payment issues, concerns about returns or refunds, or questions about our policies.
If you experience any issue, we encourage you to contact us through our official channels. The process is simple:
Visit the Contact Us Page
Go to the "Contact Us" or "Help Centre" section on our website.
Select the Relevant Category
Choose the topic that best describes your concern.
Submit Your Details
Provide your order ID, a clear description of the issue, and any supporting documents or photos that can help us assess the matter accurately.
Once your request is submitted, our team will carefully review your concern and guide you on the next steps.
If your concern is not resolved to your satisfaction by our team, you may escalate it to our designated Grievance Redressal Officer. This officer is appointed in compliance with the Information Technology Act, 2000, and other applicable regulations.
The Grievance Officer ensures that complaints are addressed fairly and transparently. You can contact the Grievance Officer by emailing: niwestrotechnologies@gmail.com.
Acknowledgement: We will acknowledge your grievance within 48 hours of receiving it.
Unique Reference ID: A unique grievance ID will be generated and shared with you to track the progress of your complaint.
Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve your grievance within 7 working days or within the timeframe required by applicable laws.
Communication: You will receive updates on the progress of your grievance through your registered contact information.
A grievance will be considered closed under the following conditions:
When a satisfactory resolution has been provided to you.
When there is no response from you within a reasonable period after a resolution has been offered.
When a final resolution is communicated in accordance with our policies and legal requirements.
For any questions or to raise a grievance, please contact us at: niwestrotechnologies@gmail.com